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1/20/2008 06:15:00 PM
- Focus the discussion on the specific information you need
- “I need to ask you about the computer meeting you attended yesterday”.
- Open-end question to expand the discussion
- “What kinds of decisions were made regarding expansion of our departmental system”?
- Close-end question to get specifics
- “Did the committee decide to buy Dell computers”?
- Use active listening skills to understand what you are hearing
- “What I think I heard you say was that the decision was made”?
- Summarize and close the discussion
- “So to wrap up, the system will expand and we will be using Dells. Thanks for keeping me up to date”.
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